Free Shipping on Order above ₹1000       |       COD available order above ₹ 3000       |       No question asked return*

FAQs

  1. Where can I find details on shipping information?
    You can find details on shipping information under Shipping and Delivery 

  2. Where can I find details on returns and refunds?
    You can find details on returns, cancellations and refunds under Return Policy.

  3. How do I cancel my order completely?
    If you are in the process of checking out, and decide you do not want to complete the order you can leave the check out process at anytime by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you are registered and logged in the items in your cart will remain there for your next visit. If you are not registered and logged in your cart will be deleted after 30 minutes of inactivity. (even if I am not registered, the item still remains in my shopping cart) Once you've checked out, we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and inquire about canceling or changing an order that's already been placed please call Decowindow at  011-43222222  or email us at service@decowindow.in

  4. How do I order offline?
    You can order offline by calling us at 8585999606.

  5. How will I know that you have received my order?
    Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information (if available).

  6. How do I ship to an address other than the billing address?
    As you go through our checkout process, simply enter in the shipping address when you arrive on the shipping information page. To enter a different billing address than shipping, simply check the box “billing address is different from shipping address” on the shipping information page and enter your billing address. 

  7. Do you ship overseas?
    Yes, we do ship overseas. Decowindow offers products for Indian as well as for overseas customers.
 
     8. What is your usual delivery time ?
        All orders recieved ship within 24 working hours, Usually it takes about 3 days to be deliverd in metros and 4-5 days in other cities. It will take a week time to deliver product       overseas.
 

Miscellaneous
 
Credit and Payments

  1. Which payment methods do you accept?
    You can find details on payment methods under Payment Methods in the footer of every page. 

  2. Is my credit card information secure?
    Yes, we encrypt all credit card information during transmission and storage, so that data is private and secure.

  3. What should I do if my credit card is not authorized when placing an order?
    If your credit card is not authorized, first try to enter the credit card and billing information again. If you have re-entered the information correctly and still are not authorized, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.


Shopping Online/Account Utilities
    

  1. Do I need to login to purchase items?
    Not necessary. You can also purchase without logging in. However, we only require a user name and password for you to log in and then you can continue shopping. Having a Decowindow account is highly recommended since you can store your personal address book, as well as other personalization features. 

  2. Do I need an account to purchase items?
    Not necessary. You can checkout without registering by clicking on ‘Skip Login and Checkout’. However, having a Decowindow account can give you advantages of securing personal information, tracking your orders and many more. 

  3.  How can I retrieve my password?
    If you have forgotten your password, just go to the My Account page. Under “Forgot your Password” enter your email address that you registered your account with earlier and click on “Request a New Password.”

  4. How do I change my account information?
    To update your name, contact details or password log in to My Account

  5. How do I locate a retailer?
    You can find retailers to whom we supply in your close proximity under Find A Retailer
  6. How do I get on your mailing list?
    To get emails for offers, discounts and sale enter your email address in the box (with a text ‘Sign up for Emails’) on the bottom right of every page of our website or contact our customer service representative at 8585999606


Contact Questions
 

  1. How do I get in touch with a customer service representative?
    Call us at: 8585999606     
    Email us at: service@decowindow.in 
    If your questions are not answered then you can contact us via postal mail to-
    297 F.I.E
    Patparganj Industrial Area
    Delhi-110092                                                                      
    Tel: 8585999606     
    If you have any other queries please fill a feedback after clicking on ‘Feedback’ on the right-middle of every page and we will get back to you as soon as possible. 

  2. Any Questions not answered?
    If there are any questions that you feel have not been answered in the FAQ’s please fill a feedback form. We value your comments and encourage you to keep giving us feedback so that we can provide you with full satisfaction.