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Customer Service

We, at Deco Window, are dedicated towards making your shopping experience from our website, or from any of our retail stores, a memorable one. If you have placed an online order, we will keep you updated about the product’s status and the time it would take to reach you. You may also check your shipping information by clicking on Shipping and Delivery. The orders usually take 3-4 working days to get delivered.

You are also at a liberty to choose the mode of payment methods, which can be easily found under Payment Methods link. In case you are using Debit/Credit card, your card information will be completely secured with us. The fact that we deal only in Indian market makes the mode of payment further more un-complicated (as it saves any currency exchange issues). Once you place the order, you will receive a receipt of the payment and a confirmation summary will be emailed to you on your given email id.

To ensure the absolute satiating service, it is best to register with the website with your updated information of your billing address and contact details. In case you want your product to be shipped to a different billing address then even that would not be a problem while ordering online. You may simply replace the listed billing address with the address where the product is supposed to be delivered. The only point of limitation is that it has to be the address located within India.

If you believe that your order delivered is not the one that you paid for, or is incomplete, you may refuse to consider the delivery and contact our Customer Care service or email us at service@decowindow.in.

We are available to resolve your queries related to dispatch status of the product or the general product insight. You can either write us an email or contact us by giving us a call on 011-43222299 between 9AM to 6PM from Monday to Saturday (Telephonic Service not available on 2nd & 4th Saturday). We assure you to resolve your query anywhere from 24 to 48 hours.