Returns and Exchange policy: We offer a 14 days no questions asked return policy when you shop our products from www.decowindow.in This is applicable for our standard products range on the website We understand that every home furnishing item is selected with utmost precision and it’s about how you decorate your space, hence if you don’t like it, you simply return the product to us. However, Customized products specially made to order to match your aesthetics are Non-returnable. However, if there is any manufacturing defect in the customized product, it will only then be applicable for return post verification from the operations team. We also do not accept return of liquid products such as Garden Torch Oil Products on sale and special offer are also non-returnable. Refund Policy: Items which qualify for return must reach our warehouse and only after quality verification, the refund will be initiated from our end. Once initiated, refunds will reflect in your account as per standard banking timelines. Exchange Policy: While we are available for your assistance to help you select and order best fit product, it is always advised to check window sizes before placing order. All exchange must be initiated within 7 days of product delivered if it qualifies under Exchange policy* Exchange is only applicable for standard products, to qualify the exchange process, the product to be exchanged should be in original condition as shipped and with all packaging material intact.